Refund & Cancellation Policy

1. Scope and engagement-specific terms

This policy applies to payments made for Primeaxis Services Inc professional services unless a proposal, statement of work, invoice, order form or signed agreement states different refund or cancellation terms. Where engagement-specific terms differ, those terms control.

2. Cancellation before work begins

A client may request cancellation before substantive work begins. Where no work has begun and no non-cancellable third-party cost has been committed, Primeaxis will generally refund the amount received, less any disclosed payment-processing fees that are not returned to us and any expenses specifically authorised by the client.

3. Cancellation after work begins

Once work has begun, completed work, delivered milestones, reserved professional time and committed third-party costs are non-refundable. For prepaid project work that has not yet been earned or committed, Primeaxis will assess the unused portion in good faith and may issue a partial refund after deducting completed work, reserved time, authorised expenses, non-cancellable commitments and applicable processing costs.

4. Monthly retainers and recurring services

Unless an agreement states otherwise, recurring services may be cancelled by written notice before the next billing date. Cancellation stops future renewal charges but does not automatically refund the current service period. Work continues through the paid period unless the parties agree otherwise or service is suspended for breach or non-payment.

5. Audits, consultations and digital deliverables

Fees for completed consultations, completed audits, delivered reports, strategy documents, account reviews and other completed professional outputs are non-refundable because the service is consumed when delivered or performed.

6. Service delivery and client delays

Delivery dates are estimates unless expressly stated as fixed in writing. A delay caused by missing client information, approvals, access, content or payment does not create an automatic right to a refund. We will communicate material delays and work in good faith to revise the schedule.

7. Service concerns

If you believe agreed work has not been delivered as described, contact us promptly with the invoice or engagement reference and a clear description of the issue. Where appropriate, we may correct, reperform or complete the affected work before considering a refund.

8. Refund processing time

Approved refunds are sent to the original payment method where reasonably possible. After we submit a refund, the receiving bank or card issuer controls when it appears. Processing times commonly vary by provider and country.

9. How to request cancellation or a refund

Email contact@pasvs.com with:

• Your full name and company name.
• The invoice, payment or engagement reference.
• The date and amount paid.
• The reason for the request.
• Any supporting information relevant to the request.

We will acknowledge the request and provide a written decision or request further information.

10. Business contact